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Oct 12, 2022 – When you encounter some tough customers today, you'll have to choose to be compassionate because it might not come naturally. Sometimes it seems as though people are trying to tick you off, but you can't give them that satisfaction. Step back and pretend that they're talking to themselves. After all, anyone who spews anger at you is truly angry at their own life, right? The best strategy is not confrontation, it's empathy.